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Help and guidance

Practical guidance for buyers and suppliers using the public marketplace.

Find practical guidance on discovery, visibility, onboarding, and supplier preparation.

Fast routes
Browse product searchOpen supplier directoryView pricing and plans
Guide

How buyers should use MedTrade

The best path is usually search or category first, product detail second, supplier profile third, and inquiry only after the listing and company both look credible.

Use the search bar on the homepage or browse the category explorer when you know the equipment family.
Open the product detail page to inspect model, listing context, and inquiry options.
Click through to the supplier profile from any product listing to review the company before starting a conversation.
Guide

Why a supplier or product may not appear publicly

Public visibility is controlled by platform eligibility rules, not by whether a record merely exists in the database.

Supplier profiles need public visibility turned on in dashboard settings before they appear in the public directory.
Individual products can be hidden if the supplier's public listing is paused or the product is not marked active.
A supplier profile may remain visible in search while direct inquiry on specific products is temporarily unavailable.
Guide

What suppliers should prepare before onboarding

A serious public supplier profile needs more than an account. Buyers need enough context to decide whether your company is real and relevant.

Fill in your company description, website, and business location in the dashboard company profile editor.
Publish products with clear titles, at least one image, and relevant category placement.
Keep business license and certification documents ready — MedTrade may review them as part of public visibility activation.
Guide

Managing your MedTrade account

Account basics including registration, sign-in options, password resets, email verification, and workspace settings.

Sign up with email or use Google sign-in for faster account creation.
Verify your email address to activate full account capabilities.
Reset your password from the sign-in page if you lose access.
Keep your profile details current so buyers can reach the right contact.
Guide

How buyer-supplier inquiry flows work

Inquiry is the core MedTrade workflow. Understanding how messages travel, who pays, and what visibility each side has helps both buyers and suppliers use the platform effectively.

Buyers send inquiries from product detail pages or supplier profiles.
Supplier teams see inquiries in their dashboard and can respond with context.
Initial inquiry detail views are free for suppliers; volume pricing applies thereafter.
Both sides can track inquiry status and respond in-platform.
Guide

Billing and inquiry access FAQ

Understand how inquiry access pricing works, what free allowance your team gets, and how the annual unlimited plan fits your lead volume.

Each supplier organization receives free inquiry detail opens before charges apply.
Pay-per-inquiry tiers are $10 and $25 depending on monthly volume.
The Annual Unlimited plan removes per-inquiry charges for a fixed yearly fee.
Public browsing of products and suppliers is always free — no account needed.
Guide

Product listing guidelines for suppliers

High-quality product listings attract more buyer inquiries. Follow these guidelines to make your catalog competitive.

Use clear, descriptive titles that include brand, model, and equipment type.
Upload at least one product image — listings with images receive more engagement.
Fill in product attributes like condition, year of manufacture, and country of origin where applicable.
Keep your inventory current — outdated listings reduce buyer trust.
Still blocked?

Still need help?

If the issue is tied to a specific supplier profile, product listing, or visibility state, include the exact page URL when you contact us.

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